Do a search on Google for the word “newsletter” and the first thing that pops on the search results is a definition by Wikipedia that goes “A newsletter is a regularly distributed publication generally about one main topic that is of interest to its subscribers.”
Newsletters are indeed a very effective means of promoting a product or service. It is non obtrusive nor intrusive, and is a great way to establish and sustain a rapport with the recipients of your newsletter.
There are however some key points to remember when running a newsletter especially if these are circulated online through email.
1. Always Only Send Out Relevant Content
Your newsletter should be relevant to the audience you serve. You should provide useful, helpful information that is of interest to your readers. Do not simply send out news about offers and advertising but send them stories that catch their attention, sustain their interest and then create the desire for what you have to offer. The highest conversions are a result of the right offer tied in to the right story.
2. Make Sure You Have Permission
A lot of times companies make the mistake of sending out advertising messages to a bunch of email addresses without even knowing how these email addresses were sourced, without knowing if these were business contacts, personal contacts, leads, or past customers.
Email Spam is a big issue today, and sending out information or advertising that is unrequested for is spam. Before adding people to your mailing list, you should have their permission.
Bestselling author and entrepreneur Seth Godin is recognized as lead advocate and even father of what he coined “Permission Marketing”. It is used more commonly in the online marketing space and its undesirable opposite is interruption marketing. The concept of is simple, marketers obtain permission before advancing to the next step in the purchasing process.
In the case of a newsletter, you would need to get permission to send the newsletter to a recipient. This is common among online marketers, especially email marketers and search marketers.
When a person voluntarily signs up to receive your newsletter through a sign up form on a website and provides you with their name and email address in the process, they are signifying their intent to receive messages from you. As an anti-spam measure, some marketers even send out a confirmation email with a link in it that needs to be clicked to ensure that the requester voluntarily grants permission and explicitly expresses his desire to receive information via email.
“This form of marketing requires that the prospective customer has either obtained explicit permission to send their promotional message (e.g. an email or catalog request) or implicit permission (e.g. querying a search engine). This can be either via an online email opt-in form or by using search engines, which implies a request for information which can include that of a commercial nature.” - Wikipedia
If you have their permission, that means they are interested in what you have to send or offer them regardless if it be a want or need. If they are interested in what you have to offer them, the higher the likelihood they will buy what you are offering.
People never buy anything that they don’t either want or need.
3. Do Not Abuse This Permission
By not abusing the permission you have been granted I mean, do not make them regret opting in to receive you mailing list.
- Try not to send them an email everyday. An email once a week will do, and while two mailings in a week might be pushing it, you would likely get away with it as long as it is content that they would very much appreciate receiving.
- Make sure to also have a section in your email that clearly tells them how they can opt out of your newsletter if they no longer want to receive any more emails from you. That way you can minimize Spam complaints against you, if they know that they can easily opt out of your list if they no longer believe your content to be important to them or simply do not want to receive any more messages from you.
- Always protect the privacy of your subscribers. Do not share or sell their information to other parties.
4. Get Them to Interact
Social marketing has become a key strategy for a lot of Fortune 500 companies in getting their message across to their customers. We have the Web 2.0 phenomenon to thank for that. The internet has changed the way people find information, products and services… and has also opened up more mediums for marketers to channel their messages. We have always known that people have an opinion on just about everything, and the internet of today makes it very easy to voice that opinion.
Always try to get your recipients to do something in your newsletter; this can be as simple as asking them direct questions and being receptive to their responses or as highly engaging as getting them to join your network or community and participate in discussions, unknowingly promoting your product or service for you on these social sites and creating a buzz for you that can go viral.
A highly interactive person on your mailing list has a higher chance of buying compared to someone with whom you have had no interaction with. Marketing is relationship building.
Those are very simple points to keep in mind when implementing a newsletter. These will keep people on your mailing list longer, and the longer a person stays on your mailing list, the more useful content they receive from you, the more you gain their trust, and the higher the chance they buy something from you.
A couple of things happened tonight which compelled me to write this post on the top three email marketing problems that businesses encounter. If you need to know it is 1:21 AM, Thursday. I often act impulsively when it comes to a new idea, like a new post or article. As a musician and song writer… back when I used to write songs, an idea may come any time of the day.. or night, and you got to be ready for it, maybe that’s the reason for that habit.. I need to act on it immediately for if I don’t, I would end up forgetting about it… the idea would slip my mind.
So what are those two things… I had recently completed a brief for a client which involved organizing and sorting out their huge mailing list of confirmed customers, which they have been unable to either maintain a relationship with nor leverage on it. The second thing was, I got an email from Megan Fox.
So we know for fact that a mailing list is an asset that any business or individual can leverage on, and that a business has a better chance of surviving with their own mailing list. If you have a mailing list, you can simply send out an email about a sale or promo, or about some product you are promoting; they get that email, the product appeals to them, they buy it, you make money… badda bing badda boom!
But what problems can you expect to encounter with email marketing?
Let us take a look at the processes that take place; first you got to send those emails out, then hope that people open and even read your email, and then click the link in that email that sends them to a web page with information on what it is you are promoting.
Email Delivery Issues
First problem here is something to do with your system or web infrastructure. I know some people who actually did this manually, mailing out to maybe a handful of people. Things start to get a little crazy when you actually have to mail out to hundreds or even thousands. But those who sent these en masse often found that the system they were using did not send out those emails to all recipients. Even if you try sending manually to multiple addresses, some email services will flag your activity as a spam attempt. So the remedy here is to actually use an email marketing system from a service provider, that is reliable, and by reliable I mean the highest delivery percentage possible.
Email Open Rate
Alright, so you are certain your automated email messages plugged into a reliable autoresponder service that you use to deliver your messages is indeed sending out your message, but “are your recipients even opening and reading your email”? They might be getting your messages but are they actually reading them? There are a couple of tricks a lot of marketers use to get people to notice their emails, but the bottom line is to catch attention. A catchy “subject” line can make it stand above all the other emails people get, or a catchy name.
Yes, I did get an email from Megan Fox… but well, not from actress that every man in America probably fantasizes over. Actually I got this email on my Entourage email client and the sender name was “Megan Fox”, of course I opened the email. It turned out it was a direct message notification from someone on my LinkedIn network. Do you see how that worked?
Click Through Rate
So your emails are getting received and getting opened and read, but are the readers clicking on the links that send them to a web page with the information you are trying to promote? If they aren’t then, your mail out, despite getting sent, received, opened and read.. is still a failure.
Remember that you mail out with the purpose of getting the reader to an offer, and readers not clicking on the links in your email can be attributed to either non-relevance of the email to the reader, or simply a poorly crafted email.
A poorly crafted email is self explanatory, so let me expound on non relevance. If you are a wedding cake creator with a mailing list of brides to be preparing for their wedding, if you send them an email with a story about bicycles and a link to an offer for bicycles, is that email going to appeal to them at all? However, if you send them an email about the top honeymoon vacations, that has a link to a travel agency that offers a big discount on honeymoon packages, this email would likely not only get a higher click through on your links to the offer, but even decent conversions/sales.
If you have questions or comments about Email Marketing, please post them in the comment section below. You can also send me questions through the Contact Form.
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