Yes SMART Bro is my ball breaker for the morning and I will tell you why in a bit, but before anything else, my apologies to the thousands (as if) of readers of my blog.. ok there might really be just a couple.. I have not been blogging much recently, as always work and projects take priority.
But this is something I definitely want to write about.
My internet connection has been terrible the past week, very very slow would have to be the appropriate description and then things got even worse when the other night my internet connection would die every hour, and without fail. Yes… my connection would just die and I had to unplug the adapter for the antenna in order to refresh the connection. Smart Bro has a different system see, they install an antenna on your roof that picks up a signal from their cell sites, and the signal goes down the antenna through the line and into your PC.
Anyways, I try and do a bandwidth check on Globequest.com and to my horror I find that I am my bandwidth is clocking in at 20-40 kbps, and I am supposed to be on a 384! I am worse than dial-up, and I am paying good money to these fawckers every month.
Then I called customer support, using a cellular phone which I have already been on for hours the past few days talking to customer service who don’t really “serve” their purpose, and customer help who hardly “help”. So here I am on the cellular phone, the time ticking, money wasting.. and I am not yet speaking to someone, I am subjected to listening to all their ads on the line before they give me the damn local number to press in order to get some help.
Finally I get across to someone, who gets the usual info, my account number, my name and the problem.. and I explain to her the situation and so she says that we go to a certain site, www.speedtest.net, but then 5 minutes pass and that website does not load still… on account of the very very slow bandwidth I suppose (sarcasm with a grin). Then finally, maybe she got tired of waiting to, she says she checked the bay station (whatever that is) and says that it is only giving me 20 kbps of bandwidth.
Ok, now since that information could have been acquired in the first place, I would have appreciated her doing that at the start, to save time, to save money, to save effort on me explaining everything to her.
SMART Bro Customer service should try to improve service and actually serve, and do it faster and not let their customers jump hoops before getting an answer.
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Here are more things bloggers are writing about SMART Bro.
I just spent my mornings trying to get in touch with Smart Bro support (672-7277). It’s no joke to call their support because you can be in queue for 30 minutes. Today, I took the pains to call them to first report a slow connection. The time is 9:00 AM. The lady first picked up the call , made me get the IP address and physical address and our line got cut. Read More.
Slow speed started to occur sometime June 2007. Calling the Smart Support (6727277) is agonizing. It’s best you have a speaker phone when you dial their number.It can take anywhere from 30 minutes to 1 hour before you can get to talk to someone. Read More.
I was planning to continue my subscription to smart wifi/bro for a second year because its cheaper 788@256kbps despite the fact of a very unimpressive service and support that I have experienced. Read More.
According to the Smart websites,Smart BRO Wireless Broadband Internet is available for Php999 per
month while Globe Worldpass is available for Php250.00 (Vat inc) plus “excess minutes will be charged P0.50/min for dial-up andP2.00/min for Wi-Fi”. Read More.
SMART is not so smart in fixing their problems and their hotline: there is no way I’m going to call that “Customer Service”. Everytime I call the hotline to complain about SMART BRO-ken (yes…it should be called SMART Broken) I always get frustrated and furious on the way they handle customers. Read More.
Eventually, every new technology available like HSDPA can promise broadband access, whether wired or wireless. What the consumer can hope for — short of excellent service — is network coverage. Read More.
I am currently subscribed with Smart Bro Plan 999 and I am still contented with what I get from this kind of internet connection. My experience with the Smart Bro is very different from what other bloggers are telling about it at their blogs. Some say, “SMART Bro Sucks“. Other say, “SMART Bro’s dead” and a lot of things they’re saying because of what they said, “bad services of the SMART Bro.” Read More.
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