Roy Sencio

Yes this is another angst ridden post about my internet provider, the Slow Smart Bro, which has been very very very slow the past couple of months.

I write this post in an internet cafe where I had to download some files which I could not do at home, thanks to Smart Bro being so slow.

For the past couple of months, my internet speed has ranged from 24 to 46kbps… an hour ago before I left the house in frustration over this Smart Bro Slow fiasco, my connection was at 36kbps. This is what I pay P990 per month for, well… in defiance I have not paid my bill either.

Well, to this Smart Bro Slow Saga, let me point you to some other opinions about Smart Bro below.

3 days pa lang nakakabit ung smartbro ko sa bahay ko pero bwisit na ko. Read More.

I have been experiencing extra ordinarily slow internet connection with Smart bro since yesteray but it is actually worse today I cannot even write a good blog post because it takes years before a page loads. Read More.

I just spent my mornings trying to get in touch with Smart Bro support (672-7277). It’s no joke to call their support because you can be in queue for 30 minutes. Read More.

Some also say that the rebranding was because Smart Wifi now has a bad reputation due to poor services to its subscribers. Read More.

SmartBro - Worst Internet Experience

If you’d perform an online search of Smart Bro reviews, you will see that one of its let-downs is its customer service department. Although I can’t totally say that I find Smart Bro customer service bad, I also can not say that it’s good enough. Read More.

I tried calling the smart support hot line *1888 but I could not connect, it says “Your number cannot be completed as dialed. Please check the number and dial again.” With that, I decided to go to their office to report the issue, but when I went their, even their support is not available, because they said, they were offline and could not check. Read More.

In conclusion, in terms of the best to worst ISP based on stable internet connection and customer service reliablity, here it is:

1. Globe Broadband (best)
2. Smart Bro
3. PLDT MyDSL (Worst)

Read More.

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