Smart Bro Sucks.. The Service AND Customer Service
Continuing with my rant about how SMART Bro
sucks big time… I actually remembered an incident that I overlooked, which was in itself a revelation of the kind of customer service OR should I call it, “disservice” that SMART Bro has.
In late September I had to rush to the US, the trip was rather sudden and so I was unable to have my SMART Bro connection terminated. After things finally settled down over here, I tried emailing and contacting customer support to ask how I could have it terminated. This was in October already and I had no longer been using the service but I felt it was my duty to still pay for the period since I was unable to have this account terminated.
You know what is the first response I received from SMART Bro customer support.. instead of telling me straight out what to do, I was asked “WHY DID I DON’T REQUEST FOR TERMINATION BEFORE LEAVING.”
I don’t know about you but, I find this a rather silly question to ask, that at some point I thought they were scolding me for not terminating it and hence giving them a hassle.
I thought, “this can’t be right, I mean.. I am the customer, I had been paying them for their lousy service for over a year.”
Of course, I knew I had to terminate it, but given my schedules prior to departure I could not do so, and could not find anyone I could trust to do it for me since I have no immediate family in the Philippines, as they are all based in the US.
Now, this attitude reveals what poor customer service SMART Bro has.
So, after that I was advised what to do to terminate the account, and it involved the paying of an outstanding balance of up to October which I paid promptly.
Now, they are telling me that they did not disconnect it because I was unable to meet the requirements (that I had already sent them) for termination, and WANT ME TO PAY FOR AN OUTSTANDING AMOUNT FROM OCTOBER 2008 UNTIL JANUARY 2009.. and will not terminate the account and will continue to bill me (the amount will just get bigger) if I do not settle it.
So as you can see… SMART Bro Customer Service is not only bad, their attitudes are terrible, PLUS their policies are unfair and rob you with your eyes wide open.P2 release
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